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  • Contact opnemen
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Studio Pay
      Studio Pay
  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Orders & Payments
    • Completed Orders
      Completed Orders
    • Placing Orders
      Placing Orders
      Can I cancel or make changes to my order?

      I need to cancel my order

      Once you've placed your order, it immediately begins processing through the system so that we can get it to you as fast as possible.

      Depending on the status of your order, we may be able to cancel it for you. Please contact Customer Service so we can check this further for you.

      If your order has already been shipped or started going through our automated fulfilment process, we will not be able to cancel it for you. Please refer to our returns policy for details on how to return your order once received.

      I need to change the address

      We cannot change your delivery address once your order is placed. If you're concerned about being unavailable, some delivery partners may leave your parcel with a neighbour or in a safe location. Use the ‘Click to track order’ button in your ‘Order shipped’ email to check if these options are available.

      If you can no longer access the address you chose, please contact Customer Service and we will ask our delivery partner to return your order back to us for a full refund. Please note, if this is possible, it can take up to 14 days. If you still want your order, you will need to place it again as we can only ship to the address entered at checkout.

      I need to change my order

      Once an order has been submitted, we cannot make any changes to it, this includes:

      • Adding or removing items
      • Changing colours or sizes
      • Changing the delivery options
      • Applying promotional discounts
      • Changing the email address entered for this order
      S
      Shane is the author of this solution article.

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    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
    • Brand Partner Returns
      Brand Partner Returns
  • Personalisation
    • Personalisation
      Personalisation
  • Stores & Services
    • Stores Information
      Stores Information
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Other Policies
      Other Policies
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Contact opnemen

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