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  • delivery & collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
      I'm trying to return my order, but it's saying my order isn't found

      We're aware there are delays with some customer orders not yet showing on our returns portal. The error may look similar to this:

      If your order was shipped in the last few days and you’re seeing this error – we would recommend you check back in a couple of days and try again. Your order will appear, it’s just taking a few days longer than normal.

      Our Customer Service teams are also impacted by the same delay so are also unable to schedule a return which is experiencing this problem.

      Please be assured our technical teams are working on fixing this issue. Sorry for any inconvenience.


      M
      Maria is the author of this solution article.

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    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Personalisation
    • Personalisation
      Personalisation
  • stores & services
    • Stores Information
      Stores Information
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Studio Pay
      Studio Pay
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Other Policies
      Other Policies
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Contact opnemen

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