Sports Direct België Hulpcentrum

Orders & Payments
- Placing Orders
  Placing Orders
  How do I apply a discount code?
  
  Here are the steps to apply your promotional code or discount code to your order.
  1. Add your item(s) for the discount to your bag.
  2. Select "View your bag" to make sure you're happy with your item(s) and then select the "Secure Checkout" button.
  3. Continue through the checkout process until you reach the payment page.
  4. Under the list of payment options you will see an option to "Apply Promotional/Discount Code":
  Select this option, input your code and then select "Apply.”
  If successful, you will see a discount applied to your order on the right-hand side in the "Order Summary.”
  Please note that terms and conditions apply to all of our promotions and sales. There may be brands or departments that are excluded from our promotions. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date.
  
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  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
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  What payment options are accepted?
  We accept most well known payment methods:
  Alipay
  American Express (AMEX)
  Apple Pay
  Bancontact
  Gift Cards
  Giropay
  iDEAL
  Maestro
  Mastercard
  P24
  PayPal
  SOFORT
  VISA
  VISA Debit
  The Payment Pages used on our site are secure - you can safely enter your card details to pay for your order.
  There might be some exceptions where certain payment methods won't be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will only see the options available to you in the checkout process. For example, pre-orders can't be paid with PayPal.
  If you're using a gift card and the amount on the gift card doesn't cover the order cost, you can pay the remaining amount with another accepted method.
  If you're using a gift card and you don't spend the whole amount, the remaining balance will be stored on that gift card.
  You can't buy gift cards using gift cards as a payment option.
  
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  Als je verder wilt uitweiden over hoe we deze inhoud kunnen verbeteren, kun je hieronder specifieke feedback delen met de auteur van het artikel.
  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
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  Payment issues
  If you are getting error messages when making a payment, please make sure you have entered all the details correctly. You might want to contact your payment provider to make sure there are no problems with your account.
  If you’re still experiencing problems, please contact us and include as much detail as you can around the error:
  The error message you are seeing
  A description of the problem
  What payment method you are trying to use
  What the products are you’re trying to purchase
  What internet browser you are using or if you are using our app
  Any other details that could be useful
  If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us. Your card provider will have more information.
  If you are using PayPal, please contact them directly.
  
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  Als je verder wilt uitweiden over hoe we deze inhoud kunnen verbeteren, kun je hieronder specifieke feedback delen met de auteur van het artikel.
  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
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  Why is my bank showing a fee for my order?
  
  We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. The funds are then debited when we have processed your item(s) for delivery. Sometimes this shows up as two charges and will correct itself within 2-3 working days.
  In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.
  
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  Can I use my credit note online and in store?
  Yes, credit notes can be used in UK branches of our Flannels stores as well as online.
  You can use the full or part balance of your credit note. Any remaining value will be stored on the credit note. You can also use your credit note as part payment, together with any other approved payment option.
  Here are some further terms and conditions around our credit notes;
  Credit notes may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.
  Credit notes should be treated as cash: we will not accept liability for lost, stolen or damaged cards.
  Credit notes are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
  Credit notes cannot be used to buy further gift cards.
  Credit notes cannot be used to buy further gift cards.
  
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  Als je verder wilt uitweiden over hoe we deze inhoud kunnen verbeteren, kun je hieronder specifieke feedback delen met de auteur van het artikel.
  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
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  Can I cancel or make changes to my order?
  I need to cancel my order
  Once you've placed your order, it immediately begins processing through the system so that we can get it to you as fast as possible.
  
  Depending on the status of your order, we may be able to cancel it for you. Please contact Customer Service so we can check this further for you.
  
  If your order has already been shipped or started going through our automated fulfilment process, we will not be able to cancel it for you. Please refer to our returns policy for details on how to return your order once received.
  I need to change the address
  We cannot change your delivery address once your order is placed. If you're concerned about being unavailable, some delivery partners may leave your parcel with a neighbour or in a safe location. Use the ‘Click to track order’ button in your ‘Order shipped’ email to check if these options are available.
  
  If you can no longer access the address you chose, please contact Customer Service and we will ask our delivery partner to return your order back to us for a full refund. Please note, if this is possible, it can take up to 14 days. If you still want your order, you will need to place it again as we can only ship to the address entered at checkout.
  I need to change my order
  Once an order has been submitted, we cannot make any changes to it, this includes:
  Adding or removing items
  Changing colours or sizes
  Changing the delivery options
  Applying promotional discounts
  Changing the email address entered for this order
  
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  Als je verder wilt uitweiden over hoe we deze inhoud kunnen verbeteren, kun je hieronder specifieke feedback delen met de auteur van het artikel.
  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
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  Apply Gift Card, eVoucher or Credit Note
  
  Select the items you wish to purchase and proceed to the checkout as normal.
  When in the payment stage of checkout you will need to click ‘use Gift Card/eVoucher’ and follow the instructions.
  
  If you wish to apply another voucher to the same order please follow the above steps again.
  
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  Als je verder wilt uitweiden over hoe we deze inhoud kunnen verbeteren, kun je hieronder specifieke feedback delen met de auteur van het artikel.
  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
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  Where do I find my voucher code and pin?
  
  If you are using an eVoucher the code and pin can be found in the grey box in the email received. It will looks something like this:
  If you are using a Contactless Gift Card from a 3rd party retailer, these work like a bank/credit card. If you are struggling to use this please check: Apply Gift Card, eVoucher or Credit Note.
  Gift Card
  If you are using a Gift card purchased in store then the code and pin can be found on the back of your gift card under the bar code. To reveal the pin number you will need to scratch off the silver box.
  Store Credit Note
  If you have previously returned an item to store and received a credit note these can only be used online if there is a 4 digit pin included on your credit note. This can be located on the credit note supplied with your refund receipt by the store.
  
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  Als je verder wilt uitweiden over hoe we deze inhoud kunnen verbeteren, kun je hieronder specifieke feedback delen met de auteur van het artikel.
  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
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- Completed Orders
  Completed Orders
  
  Wrong item receiced
  
  If the item you received differs to what you ordered or expected:
  
  For orders placed online - Please contact our Customer Service team within 28 days from the delivery date with full details of the wrong item that you've received, and we will investigate this for you.
  
  When contacting us, please also provide a clear image showing the tags and product code so we can better help you.
  Please note that some items may be received in a slightly different colour or style to what is pictured online. These products will mention this on the product description, so we would recommend you check this before contacting to avoid disappointment.
  
  For orders bought in stores - Please visit the store with the product and proof of purchase so they can try to help you.
  
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  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
  U moet nog contact met ons opnemen
  
  I'm missing items(s) from my order
  
  We’re sorry there’s items missing in your order.
  Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing.
  If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not have the stock of the item to send to you at the time of shipping.
  If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.
  
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  Als je verder wilt uitweiden over hoe we deze inhoud kunnen verbeteren, kun je hieronder specifieke feedback delen met de auteur van het artikel.
  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
  U moet nog contact met ons opnemen
  
  Why has my order/item(s) been cancelled?
  
  Sorry your order or item(s) have been cancelled.
  If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it.
  An order will also be cancelled if the billing address details don't match the details your bank has on record.
  We send an email out to confirm the cancellation and you have not been charged.
  
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  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
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  My order has been cancelled, but it appears that I have still been charged
  
  If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days.
  The time might depend on your banks processes.
  
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  Als je verder wilt uitweiden over hoe we deze inhoud kunnen verbeteren, kun je hieronder specifieke feedback delen met de auteur van het artikel.
  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
  U moet nog contact met ons opnemen
  
  I haven't received my gift card
  
  Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher.
  If you still can’t find it, please contact us and we will be happy to help.
  
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  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
  U moet nog contact met ons opnemen
  
  My item is incomplete (Missing parts)
  
  We're sorry to hear there is a problem with your item.
  Please contact our Customer Services team within 28 days of the parcel being delivered. When contacting us, please let us know details of which part is missing and include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further.
  
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  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
  U moet nog contact met ons opnemen
  
  My item is faulty / damaged
  
  If you've identified a fault with an item you ordered-
  For orders placed online - please contact our Customer Service team with full details of the item and fault and we will investigate this for you.
  When contacting us, please also provide clear images showing the fault so we can better help you.
  Please note, all products will be inspected when returned and during cases where the item has been damaged, or caused by wear and tear, the products will be returned to you.
  For orders bought in stores - please visit the store with the product and proof of purchase so they can try to help you.
  
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  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
  U moet nog contact met ons opnemen
  
  How can I get a VAT receipt?
  
  VAT invoices are sent to you when your order has been processed, this will be an attachment on your 'Order Processed' email.
  If you haven't received this email, please check your junk folder.
  How do I view my previous invoices online?
  
  If you placed your order whilst logged in to your online account, all your orders will be saved in your 'Order history summary'. If your order is older than 6 months, please press 'Complete history' to view these orders.
  
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- Product Info
  Product Info
  
  How do I find my size?
  
  Sizes vary with different brands and styles.
  We have a size guide that will show you clothing and footwear sizes to help you make an informed decision about your purchase.
  
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  Item out of stock?
  
  Sometimes you need to be quick! We only show items on our website that are in stock. Check back as we re-stock as well as getting new items regularly.
  Our Customer Service team will not know if an item is coming back in stock.
  Many of our online products are also available in some of our stores, but usually in limited quantities and for a limited time. You can contact your local Flannels store to check their stock.
  
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  Is there a limit to how many products I can buy?
  
  If you are buying large quantities of one particular product or we are running low on the product that you are trying to buy, you will see the following message:
  You have requested quantities for a product that exceeds our stock level. Please reduce the amount or remove the items and try again.
  If you see this message, please reduce the quantity of items in your shopping bag to continue with your purchase.
  Many of our online products are also available in some of our stores but usually in limited quantities and for a limited time. You can contact your local Flannels store to check their stock.
  
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  Size Guide
  
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  Product Information
  
  Most of our product information can be found on our website, when viewing the product page. This includes the images showing what the product looks like. We also show more information on the product description, or within the product specification such as materials, sizing etc.
  If you have checked the website and are still needing additional information which isn't covered, please get in touch with our Customer Services team so we can help you further.
  When contacting it may help to provide a clear image/screenshot showing the product which you need more help with so we can better help you.
  
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Returns & Refunds
- Returns
  Returns
  Return Online
  You can now return your online Sports Direct order in a few easy steps. All items must have not been used, worn, or washed and are in their original packaging and all tags attached, you have 28 days to return your order from the date it’s delivered.
  If your item is faulty, incorrect or exceeds 10kg in weight then please contact our Customer Service team ahead of making a return.
  If you’ve had items delivered to you from one of our brand partners, please see additional information for returning those items on our brand partner returns page.
  Unfortunately, we are unable to accept returns of online orders in stores, including click & collect orders.
  START A RETURN
  Securely repack your items.
  Login to our returns portal using your order number and email address. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
  You’ll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.
  Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.
  Good to know...
  By choosing a paid service through our returns portal you will be provided with a fully tracked return service back to our warehouse.
  Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.
  RETURNS POLICY OVERVIEW
  Items must not be used, worn or washed
  Items must be in original packaging and all tags attached
  Personalised items will not be accepted unless the text is incorrect, or the item is faulty
  Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
  Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned
  
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  Return - Bought in Store
  
  To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase.
  If your item is faulty, we will provide a full refund. Please provide a valid proof of purchase, such as a till receipt or bank statement.
  Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.
  Please note: Items bought in store can only be returned to stores. You will not be able to return store products via post.
  
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  Can I exchange an order?
  
  To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase.
  If your item is faulty, we will provide a full refund. Please provide a valid proof of purchase, such as a till receipt or bank statement.
  Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.
  Please note: Items bought in store can only be returned to stores. You will not be able to return store products via post.
  
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  Can I return more than one order in the same parcel?
  
  Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.
  
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  Can I return an online order to a store?
  
  No.
  Stores are only able to accept and process returns for items that were bought from stores.
  
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  Extended Christmas Returns Policy
  
  We have extended our normal returns period to give customers peace of mind when shopping over the festive period.
  For items ordered online - We will be happy to offer refunds for items purchased online from Monday, October 27, 2025, provided they are returned unworn and in perfect resalable condition in their original packaging by Sunday, January 4, 2026.
  Please retain your receipt as proof of purchase.
  Refunds and credits will only be offered in accordance with your statutory rights (which remain unchanged).
  For all other terms and conditions relating to returns, please see our returns policy.
  
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- Refunds
  Refunds
  
  How will I receive a refund?
  
  We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.
  Any refunds will be refunded to the same payment method you used when you placed the order.
  If your order was paid part or in full by a gift card, the refund will be issued as a gift card or evoucher up to the value of the gift card you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods used.
  
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  When will I receive a refund?
  
  We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks' processes.
  At certain times of the year, the process time will be longer, like around Christmas and public holidays.
  
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  I can't see a refund on my bank statement
  
  Please allow 7 days for the refund to appear in your bank account.
  
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Personalisation
- Personalisation
  Personalisation
  How do I add a personalised flag/colour/emoji to my boots?
  To get started with personalisation, select your size then select the “Add Personalisation” option. From there, a dialogue box will open that allows you to customize your boots.
  To add a personalised name to your boots, type the name you require into the Letters’ text box. We accept up to a maximum of 5 letters. All text will be printed exactly as they are entered. Please ensure the spelling is correct. We are not able to edit or correct any items after your order has been placed.
  To add colour select the colour available from the drop down list. It is only possible to print one colour per pair of boots.
  To add a flag or emoji to your boots, select the option then choose from the from the drop down list. Printed flags do not qualify as a standalone item. Flags can only sit on a boot as an add-on to the personalised text option. We will print both boots with any text or flag in an appropriate position and any print work will be sure not to obstruct the performance of the boot in any way.
  Please be aware that boots with such personalisation take an additional 24 hours processing time once you have received the confirmation of your order processed email. If the option of next day delivery has been selected you will still qualify for premium delivery service, however, the personalisation process will bring a 24-hour additional delay. Boots become non-returnable once personalised.
  
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  How do I add Premier/Football/SPFL League badges?
  
  There's nothing better than being able to represent the team that you love. With Sports Direct, you can add the official league badges to the sleeves of your teams t-shirt. They'll look just like the ones worn in the official matches.
  
  1. To begin, pick the size of the t-shirt you require, then click on 'Pick a Player' or 'Choose your own' depending on your preference. The tab will then expand to show an example of your personalisation.
  
  2. To add either one of the Premier, Football or SPFL league badges, click the box below your personalisation example image to opt for the badge you'd like on your t-shirt.
  
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  How do I add a personalised name/number?
  To get started with personalisation, select your size then click the 'Add Personalisation' button and a dialogue box like below will open.
  To add a personalised name to your shirt, pick a players name from the 'Pick a Player' options available or type the name your require into the 'Choose Your Own' tab option.
  To add a number, type your required number into the 'Number' text box.
  We accept up to a maximum of 5 letters and numbers including spaces and we cannot personalise items with inappropriate words.
  Please ensure the spelling is correct as we are unable to amend any orders once placed.
  We try to maintain parity with league and club shirt designs. All large numbers on football shirts will feature their respective crest at the bottom of the digits (England, Premier League, Rangers, La Liga and SPL). All names on England, Premier League, La Liga, SPFL, Football League and International football shirts will be shown in CAPITAL LETTERS and will be displayed across the top of the back of the shirt in their respective style (Premier League, England, Scottish teams, La Liga club, football league styles for the championship/league one/league two teams) and various styles for other International teams.
  For pre-printed shirts, there are no set squad numbers for any player, they are subject to change at any time. We cannot accept liability for changes to players' squad numbers on pre-printed shirts or bespoke personalised shirts.
  All shirts that are being personalised are non-refundable and will take an additional 24 hours processing time after you have received your order processed email confirmation. If you have selected next day delivery you will still receive the premium delivery but with an additional 24 delay due to the personalisation process.
  
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  How do I add mini numbers to the front of my shirt?
  
  Mini numbers are smaller digits that can be added to the front of your England shirt.
  Please ensure your number(s) and size selection are correctly entered as products that have been personalised can only be refunded if they are found to be faulty.
  Because there are no set squad numbers for any player, they are subject to change at any time. Given that, we cannot accept liability for changes to players squad numbers on pre-printed shirts or bespoke personalised shirts.
  All shirts that are being personalised are non-refundable and will take an additional 24 hours processing time after you have received your order processed confirmation email. If you have selected next day delivery you will still receive the premium delivery but with an additional 24-hour delay due to the personalisation process
  
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  How do I personalise a trophy?
  
  We make it straightforward to personalise your trophies or awards with our personalisation service.
  Type the text that you’d like to have appeared on the trophy in the text boxes provided and select the "Add to bag" option when complete.
  The maximum characters we allow per line is 20 with a maximum of 3 lines in total. Spaces are counted as a character.
  We cannot personalise items with inappropriate words.
  Please ensure that, before you complete your order, chosen letters, wording, number(s) are correctly entered. Any products that have been personalised can only be refunded if they are found to be faulty.
  All items that are being personalised will take an additional 24 hours processing time after you have received your order processed confirmation email. If you have selected next day delivery you will still receive the premium delivery but with an additional delay due to the personalisation process.
  
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  My item has the wrong personalisation
  
  We're sorry to hear there is a problem with your item.
  In most cases, we will personalise the product to the specification you asked for when you placed the order. For orders placed online, we also send an order receipt email, which confirms the items ordered, alongside which personalisation details you provided. We would recommend you check this first during cases where the personalisation is not accurate on your product.
  Due to the nature of personalisation, it is possible that mistakes could be made on rare occasions during the production process. If this is what has happened with your order, please contact our Customer Services team within 30 days of the parcel being delivered. We would also recommend you send a photo of the mistake to help us better understand the problem.
  Please note: Because there are no set squad numbers for any player, they are subject to change at any time. Given that, we cannot accept liability for changes to players squad numbers on pre-printed shirts or bespoke personalised shirts.
  
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Financial Services

Frasers Plus

What is Frasers Plus?

Frasers Plus is a credit product which enables you to split the cost of your order into monthly instalments.

You'll now see Frasers Plus as a payment option during checkout when you buy from us online. So if you'd prefer to split the cost of your order you can select Frasers Plus to apply for an account during checkout.

If you want to learn more about Frasers Plus or if you need any support from the Frasers Plus team, you can find more information here - Frasers Plus

Complaints about your Frasers Plus account

We are committed to providing you with the best experience possible but appreciate that sometimes things can go wrong. If you have a complaint about your Frasers Plus account, we recommend you firstly contact Frasers Group Financial Services who provide and manage your Frasers Plus account.

We act as a credit broker and not a lender, and are an appointed representative of House of Fraser Limited who are authorised and regulated by the FCA (firm reference number: 947961).

If you have a complaint about how your finance was introduced then please contact us directly and we will do everything we can to resolve the matter promptly. Contact details are below.

Please note: Any enquiries or complaints regarding purchases, including deliveries, should be directed to our customer services team.

How to make a complaint about your Frasers Plus account?

Complaint type

Who should I contact?

My complaint is about:

The Frasers Plus Account or App,
Frasers Plus payment,
Frasers Plus terms and conditions,
Frasers Plus communications.
Frasers Plus marketing,
The actions of one of our colleagues in conversation about Frasers Plus.

Frasers Group Financial Services – via:

the Frasers Plus App Chat,
Contact us form

What happens after I make a complaint?

We take all complaints seriously and we will do everything we can to resolve them quickly.
We will acknowledge your complaint promptly and keep you updated. In most cases, you’ll receive our final response within 8 weeks from receipt of your complaint. If we’re unable to resolve your complaint within 8 weeks, we’ll explain the reason why and tell you when we expect to be able to resolve it.

What if I am unhappy with your final response?

If you are not satisfied with the outcome of your complaint or you haven’t received a response within 8 weeks of us receiving your complaint, then you have the right to refer your complaint to the Financial Ombudsman Service who offer a free and independent review service. You can contact them by (1) post: Exchange Tower, London, E14 9SR, (2) telephone: 0800 023 4567, or (3) by sending an email to complaint.info@financial-ombudsman.org.uk. You'll need to contact them within 6 months of receiving our final response email.

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Studio Pay
Studio Pay

What is Studio Pay?

Studio Pay is a credit account used by many at Studio.co.uk and other Frasers Group brands which allows you to spread the cost of an order.
We have now added Studio Pay as a payment option during checkout when buying from us online. This means if you already have a Studio Pay account, you'll be able to use it here as a payment method when prompted during checkout. You'll just need to login with your existing Studio login details. Please note - if you need support with logging into Studio Pay, you will need to contact the Customer Service team at Studio - help.studio.co.uk
If you don't have a Studio Pay account and want to learn more about what it is and how to apply, you can find more information here - studio.co.uk/studio-pay

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My Account
- Getting Started
  Getting Started
  
  How can I change details and marketing preferences?
  
  You can see and manage most of your details when you login.
  Just head over to My Account to manage your account and password,
  Under Contact Preferences for and you'll be able to see your current preferences and make changes to them online.
  The Manage Cards section allows you to update payment details.
  
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  How do I register for an account?
  
  Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.
  When you create your account you can opt in to receive our newsletters, keeping you up to date on the latest trends, special offers and promotions.
  To register with your active, valid email address, please click here.
  Once you have followed the steps of setting up your account you can update your details using the My Account section of our site. Here you can manage your addresses, payment cards and keep an eye on your orders.
  
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  How do I create or change my password
  
  Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.
  When you create your account you can opt in to receive our newsletters, keeping you up to date on the latest trends, special offers and promotions.
  To register with your active, valid email address, please click here. You will be asked to create a password for your account.
  If you already have an account with us but can't remember your password, you can use the forgotten password link to re-set it by following the steps.
  You can manage your account and your password in the My Account section.
  
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  How do I create or change my email address?
  
  For our customers’ security we don’t allow change of email address.
  If you need to use an alternative email address, we’d ask you to create a new account.
  
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  How do I buy online?
  
  You can search for items in a few different ways, to then add them to your shopping cart.
  There's a search function at the top left of the website, look for the magnifying glass icon, but you can also look through our different categories for inspiration.
  As you search your way through, you will see the different items found in that search or under that category for you to make your selection around colour, size and quantity before adding it to your basket.
  When you're happy with your selection you can proceed to checkout where you will select your preferred delivery option, make your payment and look forward to receiving your items.
  
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  Vond je dit artikel nuttig? Yes No
  Feedback sturen
  
  Bedankt voor je feedback.
  
  Als je verder wilt uitweiden over hoe we deze inhoud kunnen verbeteren, kun je hieronder specifieke feedback delen met de auteur van het artikel.
  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
  U moet nog contact met ons opnemen
  
  How do I pre-order an item?
  
  Sometimes we offer special products to pre-order, which gives you the ability to order these items before their official launch or before stock becomes available for everyone.
  The pre-order item, along with any other items you have selected for that order, will be processed for shipment once the stock becomes available. This means the whole order is only shipped once the pre-order item is available.
  We show dates on the site for the expected available date for our pre-order items, but they can change and should be taken as a guide. We will keep you updated as soon as we send it out.
  When you place an order with us, your bank will put an authorisation hold of the amount against the order. This will show as a pending amount on your statement.
  We will only charge you once the order has dispatched.
  
  S
  
  Shane is the author of this solution article.
  Did you find it helpful? Yes No
  Send feedback
  
  Sorry we couldn't be helpful. Help us improve this article with your feedback.
  
  Vond je dit artikel nuttig? Yes No
  Feedback sturen
  
  Bedankt voor je feedback.
  
  Als je verder wilt uitweiden over hoe we deze inhoud kunnen verbeteren, kun je hieronder specifieke feedback delen met de auteur van het artikel.
  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
  U moet nog contact met ons opnemen
  
  Unsubscribe/Delete Account
  
  Having an account is free and enables you to shop easily without having to enter your details each time. It also gives you an easy overview of your order history.
  If you want to deactivate your account, please contact us confirming your registered email address and name on the account.
  Once we have cancelled your account you will receive an email confirmation.
  
  S
  
  Shane is the author of this solution article.
  Did you find it helpful? Yes No
  Send feedback
  
  Sorry we couldn't be helpful. Help us improve this article with your feedback.
  
  Vond je dit artikel nuttig? Yes No
  Feedback sturen
  
  Bedankt voor je feedback.
  
  Als je verder wilt uitweiden over hoe we deze inhoud kunnen verbeteren, kun je hieronder specifieke feedback delen met de auteur van het artikel.
  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
  U moet nog contact met ons opnemen
- Technical Issues
  Technical Issues
  Add to safe sender list
  
  Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic because we communicate shipping notifications, billing errors and order updates via email. By adding our email address to your safe sender list, you’ll ensure that you receive our emails into your inbox and reduce the chances of having problems receiving emails from us in the future.
  Each internet service provider (ISP) has spam filters which keep both white-listed addresses and blacklisted addresses. If an address is on a person’s whitelist then mail from the specific sender will be allowed.
  To ensure that you receive our emails please follow the instructions below to add our email addresses to your address book for your specific ISP.
  Hotmail
  1. Open your inbox
  2. Click "Options" (at the top right-hand corner of the screen) then "More Options" at the bottom of the dropdown list
  3. Select "Safe and Blocked senders" then click "Safe Senders"
  4. Copy and paste our email address into the box provided and click "add to list"
  5. Our email address has been successfully added to your safe sender list
  Microsoft Office Outlook 2003
  1. Open your inbox
  2. On the toolbar click "Actions"
  3. Select "Junk E-mail" from the drop-down menu
  4. Select "Add sender to safe senders list"
  5. A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list". Click OK to confirm
  6. The email address has now been entered into your Outlook contacts list
  Yahoo!
  1. Open your inbox.
  2. Navigate to an email from us and click the "Add" button next to our email address
  3. If not there already, copy and paste our email address into the email field and click "Save"
  4. A dialogue box may appear with the words "Contact was Added" beside a green checkmark. Click “OK” to close the dialogue box
  5. The email address has now been entered into your Yahoo! address book.
  Microsoft Office Outlook 2007
  1. Open your inbox
  2. Open the “Tools” menu and click "Options"
  3. On the “Preferences” tab under “Email” click “Junk Email”
  4. Click the “Safe Senders” or “Safe Recipients” tab and select “Add”
  5. In the “Enter an e-mail address or Internet domain name to be added to the list” box, copy and paste our email address and click OK
  6. The email address has now been added to your contacts list.
  AOL Mail
  1. Open your inbox
  2. Navigate to one of our emails to you. Hover over our email address in the “From” section to open up a small dropdown.
  3. Click “Add contact” to confirm
  4. The email address has now been added to your Contacts list
  Google Mail
  1. Open your inbox
  2. Navigate to an email from us
  3. Click on the "More options" link next to the date
  4. Click on "Add sender to Contacts list" in the options list
  5. The email address has now been entered into your Gmail contacts list.
  
  S
  
  Shane is the author of this solution article.
  Did you find it helpful? Yes No
  Send feedback
  
  Sorry we couldn't be helpful. Help us improve this article with your feedback.
  
  Vond je dit artikel nuttig? Yes No
  Feedback sturen
  
  Bedankt voor je feedback.
  
  Als je verder wilt uitweiden over hoe we deze inhoud kunnen verbeteren, kun je hieronder specifieke feedback delen met de auteur van het artikel.
  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
  U moet nog contact met ons opnemen
  
  I’m having problems signing in. What can I do?
  
  If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up.
  If you can't remember your password, you can use the 'forgotten password' link on the sign-in page to reset your password. Click here to get to the sign-in page, and then follow the steps.
  If you don't have an account you can set one up here. This means you have all your order history and details in one place.
  If you're still having problems signing in to your account, please contact us and we'll be happy to help.
  
  S
  
  Shane is the author of this solution article.
  Did you find it helpful? Yes No
  Send feedback
  
  Sorry we couldn't be helpful. Help us improve this article with your feedback.
  
  Vond je dit artikel nuttig? Yes No
  Feedback sturen
  
  Bedankt voor je feedback.
  
  Als je verder wilt uitweiden over hoe we deze inhoud kunnen verbeteren, kun je hieronder specifieke feedback delen met de auteur van het artikel.
  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
  U moet nog contact met ons opnemen
  I'm experiencing issues using the website
  We're sorry to hear you are experiencing problems with our website, please see below for some suggestions that should help:
  Try opening a new browser session if this doesn't work open an incognito window (Google) or New InPrivate window (Edge)
  Clear your cache and cookies
  Deactivate any plugins
  Check your HTTPS settings
  Clear your temporary files
  Try on an alternative device such as a mobile phone, desktop PC, laptop, or tablet.
  Please note: If you're experiencing any issues specifically with making a payment, such as during checkout, you may need to contact the payment provider directly to troubleshoot payment errors and check on your account.
  If you've tried all the above and are still struggling, please get in touch with our Customer Services team and we'll get this sorted for you. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.
  
  S
  
  Shane is the author of this solution article.
  Did you find it helpful? Yes No
  Send feedback
  
  Sorry we couldn't be helpful. Help us improve this article with your feedback.
  
  Vond je dit artikel nuttig? Yes No
  Feedback sturen
  
  Bedankt voor je feedback.
  
  Als je verder wilt uitweiden over hoe we deze inhoud kunnen verbeteren, kun je hieronder specifieke feedback delen met de auteur van het artikel.
  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
  U moet nog contact met ons opnemen
  how do i change my details
  
  .
  
  M
  
  Maria is the author of this solution article.
  Did you find it helpful? Yes No
  Send feedback
  
  Sorry we couldn't be helpful. Help us improve this article with your feedback.
  
  Vond je dit artikel nuttig? Yes No
  Feedback sturen
  
  Bedankt voor je feedback.
  
  Als je verder wilt uitweiden over hoe we deze inhoud kunnen verbeteren, kun je hieronder specifieke feedback delen met de auteur van het artikel.
  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
  U moet nog contact met ons opnemen
  
  what to do if you've been targeted by a scam
  
  .
  
  M
  
  Maria is the author of this solution article.
  Did you find it helpful? Yes No
  Send feedback
  
  Sorry we couldn't be helpful. Help us improve this article with your feedback.
  
  Vond je dit artikel nuttig? Yes No
  Feedback sturen
  
  Bedankt voor je feedback.
  
  Als je verder wilt uitweiden over hoe we deze inhoud kunnen verbeteren, kun je hieronder specifieke feedback delen met de auteur van het artikel.
  Let op: via deze feedback kom je NIET in contact met de klantenservice. Als u contact wilt opnemen, drukt u op Annuleren hieronder en vervolgens op Neem contact met ons op en volg de stappen.
  
  U moet nog contact met ons opnemen

Contact opnemen

Delivery Options	Order Before	Delivery Times	Cost
Standard Delivery	23:59	3 to 7 days	£4.99
Express Delivery	21:00	48 hours	£7.99
Next Day Delivery	21:00	Next day	£9.99
Next Day Delivery by DPD	21:00	Next day	£11.99
Click & Collect Spend £100 and receive a £5 voucher to spend in-store. *Terms Apply	23:59	3 to 7 days	£4.99
Oversized Delivery (Light & Large by EVRI)	23:59	3 to 7 days	£9.99
Special Delivery	23:59	5 to 7 days	£19.99
Oversized Delivery	23:59	3 to 14 working days	£19.99
2 Man Delivery	23:59	3 to 14 working days	£49.99

Customer, you	You, the customer accessing and/or using the Website.
Website	www.flannels.com
Seller, us, we	Purchases paid for using a debit/credit card are sold to You by Wareshop2 Limited (Registered Address: Unit A, Brook Park East, Shirebrook, NG20 8RY Company Number: 09870840 Registered Location: England VAT Number: GB 231 5087 33). Purchases paid for using a credit product provided by Frasers Group Financial Serviced Limited, such as Studio Pay and Frasers Plus, are sold to You by Wareshop3 Limited (Registered Address: Unit A, Brook Park East, Shirebrook, NG20 8RY Company Number: 12299567 Registered Location: England VAT Number: 125688644).
Website Operator	The Flannels Group Ltd. registered address is The Flannels Group Ltd. Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Company Number 03406347, Registered location: England.
Customer Services	Contact Us

BRAND PARTNER	PARTNER PROGRAM PRODUCT RETURNS ADDRESS
The Ace Supply Co.	Please return items to the following address: Warehouse, Unit A3/4 Southmoor Industrial Estate, Southmoor Road, Wythenshawe, Manchester, M23 9XD
Activity Superstore	To make a return, please reach out to our Customer Services team.
Alan Symonds and Company Ltd	Please return items to the following address: Alan Symonds & Company Ltd Westminster House, Bakewell Road, Orton Southgate, Peterborough, PE2 6WA
Arora Design Limited	Please return items to the following address: Arora Design Ltd, Buccleuch Mills, Langholm Dumfriesshire DG13 0EB
Aye Do Ltd	Please return items to the following address: 13 Murieston Green, Murieston, Livingston, EH54 9EQ
Babymore	To make a return, please reach out to our Customer Services team.
Baltic Pine / Comfy Living	To make a return, please reach out to our Customer Services team.
Boxer	Please make returns to the following address: Boxer Gifts, Swinnow Lane, Leeds, LS13 4BS
Bunty Pet Products Ltd	Please return items to the following address: Unit 1, St Mary's Industrial Park, Talbot Road, Newton, Hyde, SK14 4HN
Cannondale	Please return items to the following address: Cannondale UK - Returns Vantage Way Poole Dorset UNITED KINGDOM BH12 4NU
Corporate Trade Solutions	Return using our portal HERE
Crafters Companion Ltd	Please return items to the following address: Crafters Companion, St Cuthbert's Way, Aycliffe Business Park, Newton Aycliffe, DL5 6XW
Craghoppers	Return using our portal HERE
Create Your World Ltd	Please return items to the following address: Create Your World Ltd, Units 4-6 Deneside Business Park, Wolsingham, Bishop Auckland, Co Durham, DL13 3BF
Dare 2b	Return using our portal HERE
Designer Travel Goods	Return using our portal HERE
Dezac Ltd	To make a return, please reach out to our Customer Services team.
Digitek Trading Ltd	To make a return, please reach out to our Customer Services team.
Downland Bedding Co Ltd	Please return items to the following address: Downland Bedding Co. Ltd, 23 Blackstock Street, Liverpool, L3 6ER
Dreams 'n' Drapes	Please return items to the following address: JRS Online Returns, Unit 1-2 Cleggs lane Industrial Estate, Ravenscraig Road, LIttle Hulton, Manchester, M38 9PU
Extra UK	Please return items to the following address: Extra UK, Domino House, Morris Close, Park Farm Ind Est, Wellingborough, NN8 6XF
Firelog Limited	Please return items to the following address: Returns Dept at House of Fraser, Willowtree Marina, West Quay Drive, Hayes, Middlesex, UB4 9TA,
Fizz Creations	Please return items to the following address: Fizz Creations, 6 Commerce Way, Lancing, BN15 8TA
Gablemere Ltd	To make a return, please reach out to our Customer Services team.
GAME	Please return items to the following address: Returns Department - Game Retail Limited Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ
Gardeco Ltd	Please return items to the following address: Gardeco Warehouse, Units 7 & 8, Gemini Business Park, Stourport Road, Kidderminster, DY11 7QL
Gem Order Limited	Please return items to the following address: Gem Order Limited, 5B The Courtyard, Reddicap Trading Estate, Sutton Coldfield, Birmingham, B75 7BU
Get The Label	Please return items to the following address: Returns department, GET THE LABEL, 22 Leacroft Road, Birchwood, Warrington, WA3 6PJ
Greenside Packaging	To make a return, please reach out to our Customer Services team.
Gul	Please return items to the following address: Gul Watersports Ltd., Stadium House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon, TQ4 7QR
High Street TV	Please return items to the following address: High Street TV Corby, PO Box 7903, CORBY, NN17 9HY
Home Curtains UK Ltd	Please ensure that items are returned exactly as they are received. Please return items to the following address: Home Curtains, Stoney street, Sutton in Ashfield, Nottingham, NG17 4GH
I-Ride	Please return items to the following address: Swallow Enterprise Park, Diamond Drive, Lower Dicker, East Sussex, BN27 4EL
IGSM Ltd	Please return items to the following address: 1 Dewar Court, Astmoor, Runcorn, WA71PT
International Bullion and Metal Brokers	Returns will be eligible for refund only, no exchanges are available for this product. Unless faulty or damaged, pierced jewelry cannot be returned for hygiene reasons. Please return items to the following address: PO BOX 64378, LONDON, EC1NP 1NE
J and R Sports	Please return items to the following address: SDMP Customer Service, C/O J & R Sports Limited, Unit 4 Vesty Business Park, Vesty Road, Aintree, Merseyside, L30 1NY
JS International Ltd	Please return items to the following address: JS International Ltd, Unit B 3 Regal Way, Watford, WD24 4YJ
Kipfold Limited	Please return items to the following address: Kipfold Ltd, Cheetwood House, Cheetwood Road, Manchester, M8 8AQ
Lassic Ltd	To make a return, please reach out to our Customer Services team.
Lloyd Pascal and Company Limited	Please return items to the following address: Lloyd Pascal, Elan House, Park Lane, Castle Vale, Birmingham, B35 6LJ
Lonsdale	Please return items to the following address: Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG
Lucky Dip Ltd	Please return items to the following address: Lucky Dip, Unit 1B Brunt Street, Mansfield, Nottinghamshire, NG18 1AX
Mashco Ltd	To make a return, please reach out to our Customer Services team.
Meroncourt Europe	Please return items to the following address: Meroncourt Europe Limited, Unit 2A, Portland Industrial Estate, Arlesey, Bedfordshire, SG15 6SG
Momentum Hyper	Please return items to the following address: RideMinded UK, Alexandra House, 36a Church Street, Chelmsford, Essex, CM2 7HY
MV Sports	To make a return, please reach out to our Customer Services team.
Pacific Cycle	Please return items to the following address: Pacific Cycle UK – Returns Vantage Way Poole Dorset UNITED KINGDOM BH12 4NU
Peers Hardy	Please return items to the following address: Peers Hardy UK Ltd, Customer Services Dept, Unit 4, Precision House, Starley, Solihull, B37 7GN
Phoenox Textile Limited	Please return items to the following address: Phoenox Textile Ltd, Spring Grove Mills, Clayton West, Huddersfield, HD8 9HH
Premier Decorations	Please return items to the following address: Premier Decorations Ltd, Premier House, Braintree Road, Ruislip, Middlesex, HA4 0EJ
Prestige Touch	Please return items to the following address: Linmar House, East Portway Business Park, Andover, SP10 3LU
Pure Electric	A Pure Electric pre-paid collection must be arranged in order to return any purchase to the Partner Brand. Please reach out the our Customer Services team stating your reason for return and a date you are available for the collection to be made. Please note items are to be returned in their original packaging, in a resalable condition, and securely packaged.
Raleigh	A Raleigh Return Number must be obtained before any return is sent back to the Partner Brand. To obtain your Raleigh Return Number please reach out to our Customer Services team.
Rashmian Ltd	Please return items to the following address: Rashmian Ltd, Unit J Braintree Industrial Estate, Braintree Road, Ruislip, HA4 0EJ
Regatta	Return using our portal HERE
Rewards and Gifts Ltd	Technology products - We will not accept any returned products with personal information on the item, such as iCloud locked, personal photos or any other personal information (GDPR ) Health & Beauty – we will not accept Fragrance returns if opened or partly used unless there is a problem or fault with the product. Please return items to the following address: P1 4&5, Heywood Distribution Park, Heywood, Lancashire, OL10 2TT
Robbie Toys	Returns must be made unused and still boxed. Please return items to the following address: Robbie Toys Ltd, Unit 1 The Lane, Manston Business Park, CT12 5EZ
Rock Luggage	Please return items to the following address: 24 Wadsworth Road, Greenford, Middlesex, UB6 7JD
Rockport	Please return items to the following address: Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG
Sabichi Homewares Limited	Please reach out to our Customer Services team.
S Green & Sons	Please return items to the following address: 20 Commercial Rd, London, N18 1TP
Shankar (UK) Ltd	Please return items to the following address: Shankar UK, 63 Major Street, Wolverhampton, WV2 2BL
Snowtime	Please return items to the following address: Trans-Continental Group Ltd, (behind Nutrition Group), Olympic Way, Off Clifton Road, Blackpool, Lancashire FY4 4QE
Spencer Grace	For Zinc products, the manufacturer must be contacted for repairs and replacements of faulty products. 0800 731 0006 info@hy-pro.co.uk Please return items to the following address: Spencer Grace, C/O AM Fright, Unit 5 MIFT, Westinghouse Rd, Trafford Park, Manchester, M17 1DY
Sports Directory	Please return items to the following address: Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG
Tyrone Textiles	Curtains must be new, unused and not altered and returned with original packaging. Any curtains with pencil pleat heading the tape must not be pulled otherwise they cannot be accepted for a refund. Please return items to the following address: 30-31 Riverwalk Business Park, Riverwalk Road, Enfield, EN3 7QN
Upgrade Bikes	Please use the provided returns label to make any returns, and ensure that the goods are returned in a re-saleable condition. Please return items to the following address: Upgrade Bikes, AB Star Road, Partridge Green, West Sussex, RH13 8RA
Valbonne Lingerie	Returns are only accepted if unworn and in original packaging. Please return items to the following address: 54/56 Stocks Street, Cheetham Hill, Manchester, M8 8QJ
VeloBrands	Please return items to the following address: VeloBrands Ltd, Copplestone Mills, Copplestone, Devon, EX17 5NF
Welcome Furniture	To make a return, please reach out to our Customer Services team.
Weybury Hildreth Limited	Please reach out to our Customer Services team regarding faulty returns. Otherwise please return items to the following address: Weybury Hildreth, Bay 1, Building 47, Second Avenue, The Pensnett Estate, Kingswinford, West Midlands, DY6 7UZ
ZyroFisher	Please return items to the following address: ZyroFisher, Roundhouse Road, Faverdale Industrial Estate, Darlington, DL3 0UR

Cookie/tracking technology name	Category [strictly necessary, performance, functionality, third party]	Purpose
Criteo, Facebook and Google	Third party	These partners use cookies to provide you with personalised adverts when you visit other selected websites. Banner advertising appears on websites which we are affiliated with and we use the information we have learned from cookies to tailor this advertising to things we think you will like, based on your browsing history on our website.
Affiliate Window and Google	Third Party	Sometimes we'll advertise on third party websites. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.
User Replay	Third Party	These cookies enable us to track individual customer journeys on our website (excluding any checkout pages) which are used to identify and fix bugs to make the online experience better for customers.
Google Analytics	Third Party	Google Analytics uses these cookies to discover when you first visited our site, how often you come back and how long you spend shopping. The information stored by these cookies can be seen only by the relevant teams at The Flannels Group Limited and Google and never shows any confidential information, we also use Google Analytics to track the performance of our website. For more information on the use of Google Analytics, please see: Google's Privacy & Terms Safeguarding your data
Facebook, Twitter, Instagram and YouTube	Third Party	Social sharing, social login and other social media services we offer are run by other companies. These companies may drop cookies on your computer when you use them on our site or if you are already logged in to them.
Crazy Egg	Third Party	These cookies allow our partner CrazyEgg to collect anonymous usage data which we use to make our website easier to use.
ASPXANONYMOUS, [Website]_AuthenticationCookie, um_IsMobile, X-SD-URep, StateKey, .DOTNETNUKE, authentication, mp__utmb, mp__utma, mp__utmc, mp__utmz, X-Origin-Cookie	Strictly Necessary	These cookies are used to allow you to add to your basket and place orders and allow us to recognise registered customers
AdvertCookie, ChosenSite, CountryRedirectCheckIsDone, newsletterPoppedUp, acceptedCookies, [Website]_AnonymousUserCurrency	Functionality	These cookies are used to remember your selected preferences and what messages you have already seen so they aren’t shown again.
ak_bmsc, TS01a19d95	Functionality	These cookies are used to protect our website against bots.

Delivery Options	Order Before	Delivery Times	Cost
Standard Delivery	23:59	3 to 7 days	£4.99
Express Delivery	21:00	48 hours	£7.99
Next Day Delivery	21:00	Next day	£9.99
Next Day Delivery by DPD	21:00	Next day	£11.99
Click & Collect Spend £100 and receive a £5 voucher to spend in-store. *Terms Apply	23:59	3 to 7 days	£4.99
Oversized Delivery (Light & Large by EVRI)	23:59	3 to 7 days	£9.99
Special Delivery	23:59	5 to 7 days	£19.99
Oversized Delivery	23:59	3 to 14 working days	£19.99
2 Man Delivery	23:59	3 to 14 working days	£49.99

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Flannels - Privacy Policy

Privacy Policy

Who we are?

Information we may hold about you

How we may use your personal data

How long we keep your information

How we might share your personal data

Where we store your personal data

Your rights

Cookie Policy

What are Cookies and other tracking technologies?

What types of Cookies do we use?

How we use Cookies and other tracking technologies

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